Serving Thurston & Mason counties since 1925!

360.943.1133

faqheader

 

Is auto fill or will call service better?

How do you know when to deliver our fuel if we are on auto fill?

Do you charge any delivery fees?

My propane delivery ticket says “Sniff Test Completed, odorant Detected yes”; do I have a leak?

How do you price your fuel?

Do you price match on fuel?

Is it cheaper to buy fuel in the summer?

How much fuel will I use?

(fuel spec chart)

What is a Service Contract?

What is a Gas Check?

Should I buy or lease a propane tank?

How do I sign up?

What is Top Tier gas?

How do I find other CFN sites?

How does the pricing work when I use my Acme/Fast Fuel card at another CFN site?

What is the Fast Fuel Rebate Program and how does it work?

 

Is auto fill or will call service better?

While this can be a matter of opinion, we encourage auto fill for our customers. This way you always get the best price for fuel, and you get priority service.

How do you know when to deliver our fuel if we are on auto fill?

We use a few methods. Most customers are on a degree day schedule. Degree days are a measure of how cold the weather is. Our computer computes your K factor, which is like miles per gallon on a car; it is the rate at which you burn fuel for heat, which is correlated to the weather. Then we determine whether or not you have non-heat related appliances like water heaters, and we build in a gallon/day formula for that. The computer system takes all these factors and generates at ticket accordingly. We try to make a delivery when your tank is 2/3 empty. While this may sound confusing, and is by no means perfect, it has been around for a very long time and is quite accurate.

The other method is called a Julian method; with this method, we deliver to you every certain number of days. This works well if you have a large mix of non-heat related appliances, or a swimming pool heater. More information can be found by Googling degree day schedules.

Do you charge any delivery fees?

Absolutely NOT! We only add sales tax to the price of fuel.

My propane delivery ticket says “Sniff Test Completed, odorant Detected yes”; do I have a leak?

No, this just means that the delivery driver verified that when the fuel was delivered, odorant was present in the fuel. This is a safety requirement. It is a good thing!

How do you price your fuel?

We buy our fuel and we add a set per gallon margin to it. The only differences are tank size or lease/own status. Basically, on any given day, everyone with the same set up (ie: a 500 customer owned tank), will pay the exact same price. You pay a little more per gallon for a smaller tank, a little less for a larger tank. We don’t charge different prices to different customers just because we can; we don’t feel that that’s fair.

Do you price match on fuel?

Simple answer, no. As explained in question 5, we like to treat everyone fairly and equally. While some companies try to come in with “teaser rates” to try to gain business, our thought is if we can’t give our existing customers that special price, we shouldn’t give it to others. Our only discount is on the first fill up on a tank that is purchased or leased from Acme

Is it cheaper to buy fuel in the summer?

Sometimes yes, sometimes no. We base our pricing on of our wholesale cost. Sometimes it’s cheaper in the summer, sometimes it’s not. It just depends on what’s going on in the world and local markets. Some companies will artificially lower their prices in order to “trick” people into thinking they are a bargain, only to raise it dramatically in the winter. Again, we simply add our margin to our cost.

How much fuel will I use?

This is by far the most commonly asked question, and by far the most difficult to answer. There are so many factors involved. Mainly the weather, your households habits, the efficiency of your home and equipment, the size of your house, what appliances you have, etc. Literally, you could take 10 identical homes with 10 different families, and while their rate of consumption may go up and down together based on the weather, their individual family consumption will be different due to different habits.

(fuel spec chart)

What is a Service Contract?

What are the benefits of having one? A Service Contract is an agreement between Acme and you that for a set yearly price we will give you an annual tune up on your furnace or boiler and if you have any issues during the year all straight time labor and most parts will be covered at no charge. If an after hours repair is needed, the parts are still free, and instead of paying time and a half for the labor, you pay a half time labor rate charge.

The benefits are that your equipment will be maintained in tip top shape, and you have peace of mind knowing that if a problem should arise, you are covered.

What is a Gas Check?

It is a safety inspection we are required to perform on all new customers, and periodically perform on existing customers. It checks everything from the tank to the very last appliance. We document what appliances you have and the model and serial numbers. While most Gas Checks are free, any repairs that may be deemed necessary are not. if we find any serious issues, we will not deliver fuel until the problem is fixed.

Should I buy or lease a propane tank?

There are pros and cons to both. With a tank purchase, you maintain full control over your tank. With that, you can buy propane from any company you choose, but you are also responsible for any repairs the tank may need. Even if you own your tank, we encourage you to be on auto fill so you always get the best price and best service.

With a lease, you must buy fuel from whomever the tank is leased through; but along with that, if you lease from us, we maintain the tank. Acme offers two different lease options which can be found in the propane section (link).

How do I sign up?

you can fill out an application online or you can pick one up at one of our sites or in our office. Or if you don’t want to fill out a credit application, you can use your Visa or Master Card.

What is Top Tier gas?

You can find out at toptiergas.com. While we have not been officially designated Top Tier yet, we are in the process of getting certified as we do meet or exceed all specs.

How do I find other CFN sites?

You can go to CFNnet.com and go to the Site Locator.

How does the pricing work when I use my Acme/Fast Fuel card at another CFN site?

Unfortunately, it is a bit complicated. CFN takes the average OPIS (Oil Price Information Service) price for the day, plus the Common Carrier Rate to that location, plus a margin for the host company (for carrying the inventory), plus a margin for us (for carrying the receivable), and voila, the end price! The ONLY way to know the exact price you are paying is to be our customer at our site.

What is the Fast Fuel Rebate Program and how does it work?

The Fast Fuel Rebate Program is a way to raise funds for your charity or non-profit organization every time you purchase fuel for your vehicle. First, determine if your organization qualifies (or see if it is already registered with us). Next, get at least 10 people to sign up and designate your organization as the recipient for their fuel rebate to be applied. Thirdly, use your Fast Fuel card to purchase your gasoline and diesel. Then each month, Acme will send a check for 1 cent per gallon of every gallon purchased in your group that month.

It is a simple way to raise money doing something we all need to do anyways…fill up our cars!

Contact Acme and Locations

Downtown Fast Fuel CFN
Gas Station
303 Thurston Ave NE
Olympia, WA 98501

Downtown

Lilly Rd Fast Fuel CFN
Gas Station

505 Lilly Rd SE
Olympia, WA 98501

Lilly Road

Acme Fuel
Phone: 360-943-1133
Fax: 360-943-1137
P. O. Box 7009, Olympia, WA 98507
info@acmefuel.com

Office and Propane Refill Station
416 State Avenue NE Olympia, WA 98501

Office and Propane Refill